Troubleshooting Guide
Quick solutions to common problems and step-by-step help for technical issues.
Need Immediate Help?
If you're experiencing a critical issue that's preventing you from working, contact our support team immediately.
1. Common Issues & Quick Fixes
Quick Diagnosis
Most issues can be resolved quickly with these common solutions. Try these steps before contacting support.
📸 Screenshots Needed
2. Technical Problems
Browser & Performance
Slow Loading Times
Platform taking too long to load or respond
- • Check internet connection speed
- • Close unnecessary browser tabs
- • Restart your browser
- • Try a different browser
Browser Compatibility
Features not working properly in your browser
- • Update to the latest browser version
- • Enable JavaScript and cookies
- • Disable ad blockers temporarily
- • Clear browser cache and data
Connectivity & Access
Connection Issues
Unable to connect or frequent disconnections
- • Test internet connection on other sites
- • Restart your router/modem
- • Try connecting from a different network
- • Contact your internet service provider
Session Timeouts
Getting logged out frequently or unexpectedly
- • Check if "Remember Me" is selected
- • Clear browser cookies and re-login
- • Avoid using multiple tabs with the platform
- • Contact admin about session settings
Recommended System Requirements
Browsers (Latest Versions)
- • Google Chrome (Recommended)
- • Mozilla Firefox
- • Safari (macOS/iOS)
- • Microsoft Edge
Internet Connection
- • Minimum: 5 Mbps download
- • Recommended: 25+ Mbps
- • Stable connection required
- • WiFi or wired connection
Device Requirements
- • Desktop/laptop recommended
- • Minimum 4GB RAM
- • 1280x720 screen resolution
- • Mobile devices supported
📸 Screenshots Needed
3. Account & Access Issues
Permission Problems
Can't Access Features
Some features are grayed out or not visible
- • Contact your account admin
- • Check your role permissions
- • Verify account status
Team Member Issues
Team member can't log in or access projects
- • Resend invitation email
- • Check invitation status
- • Verify email address spelling
Data & Sync Issues
Missing Projects or Data
Projects or information not showing up
- • Refresh the page
- • Check filter settings
- • Verify date ranges
Sync Problems
Changes not saving or appearing
- • Check internet connection
- • Wait for auto-save to complete
- • Try manual save/refresh
🔐 Account Security Best Practices
Password Security:
- • Use a strong, unique password
- • Don't share login credentials
- • Change passwords regularly
- • Use a password manager
Account Safety:
- • Log out when using shared devices
- • Monitor account activity
- • Report suspicious behavior
- • Keep contact information updated
📸 Screenshots Needed
4. Getting Additional Help
Support Channels
Email Support
Best for detailed issues and documentation
Response: Within 4 hours (business days)
Live Chat
Quick answers and real-time assistance
Response: Usually within minutes
Phone Support
For urgent issues and complex problems
Schedule: Through email or chat
Before Contacting Support
Gather Information
- • What were you trying to do?
- • What happened instead?
- • Any error messages?
- • When did this start?
System Details
- • Browser type and version
- • Operating system
- • Internet connection type
- • Screenshots of issues
Self-Help Resources
Search Documentation
Use the search bar to find specific help topics
AI Assistant
Ask your AI assistant for help with platform features
Feature Guides
Step-by-step guides for all platform features
📸 Screenshots Needed
Still Need Help?
If you couldn't find the solution to your problem, our support team is here to help: